Rating: 0 Posted By: opiate82
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Just received this email from Woot. Not sure if it applies to referbs bought from places other than Woot but can't hurt to check. Easiest way to check your tablet is to use the online tool and enter your MAC address. You can find your MAC address on your tablet by going to Settings=> About Tablet=> Status. When you enter it into the Motorola website don't put in the colons.
Want to do a good deed and possibly get paid for it? As somebody who purchased a Motorola Xoom Wi-Fi tablet from woot.com between September 29, 2011 and December 4, 2011, pay close attention to the rest of this email. There may be money - and good karma - in it for you. Motorola Mobility has notified us that some of those tablets were not fully refurbished by Motorola. Specifically, Motorola may not have completely wiped previous user data off the devices.

Let's be clear here: only the original purchasers of these devices may have had their personal information compromised; Motorola is also addressing this issue with the original purchasers who may have been affected. At no point was your information as a Woot customer compromised. So why is this your concern? Well, Motorola is nicely asking the Woot customers with the affected devices to return the devices to Motorola so that the refurbishment process can be completed.

Of course, Motorola will also pay for all the necessary shipping, in the form of a pre-paid shipping box. Your newly reset Xoom will be back in your hands in about 3-4 business days. And so will a $100 American Express gift card for your trouble. We encourage you to participate in this process by calling Motorola Customer Support at 1-800-734-5870, then selecting option 1 (tablets). Since not all of the Xooms sold by Woot are affected, Motorola will check your serial number to see if you need to return your device. You may also check online at www.motorola.com/xoomreturn. If your serial number is on the list, you're eligible to participate in the process and receive the $100 American Express gift card.

Before you send your Xoom to Motorola, be sure to back up your music, videos and photos, as Motorola's factory reset will erase all of that stuff. Any applications downloaded from the Android Market can be downloaded again when your device is returned. If you've paid for any Android Market applications, logging into your Gmail account will allow you to download them again for free. Woot and Motorola thank you for participating in this voluntary program. We hope the $100 American Express gift card is worth your trouble. And we apologize for any confusion or inconvenience this may have caused. If you have comments or questions for the Woot team, please contact us at service@woot.com. Thanks, Woot